Frequently asked questions

Find a studio with search or the map, pick a class from its schedule and tap "Book". A valid card or membership at that studio is used automatically; otherwise you can pay for a single class or buy a card.

No. One Flexi account works at every studio. The first time at a new studio you may be asked for a short health declaration.

Join the waitlist. When a spot opens you'll get an offer to take it, with limited time to confirm. If you don't confirm in time, the spot goes to the next person.

"My classes" shows everything upcoming and your history across all studios, and you can add a class to your phone's calendar.

In "My classes", open the class and tap "Cancel". Before you confirm you'll see exactly what happens — whether the entry returns to your card or it counts as a late cancellation.

Each studio sets a cancellation window (for example, up to 12 hours before class). Cancelling after it, or not showing up, may use the entry according to the studio's policy. See "Cancellations and refunds" for details.

Payments go directly to the studio through a secure payment provider. The receipt or invoice is issued in the studio's name and emailed to you.

No. Card details are entered on the payment provider's secure page and never pass through or stay on Flexi's servers.

In "My wallet" — every membership and card at every studio, with balance and expiry.

Refunds follow the studio's policy and the law. Contact the studio directly or see "Cancellations and refunds".

On "My profile" you can update personal details and choose which notifications you get, and on which channel.

"My profile" → Delete account. You have 30 days to change your mind; after that your personal details are erased. Records the law requires to be kept (such as accounting documents) stay with the studio.

Yes. On "My profile" you can download all your data in one file.

Leave your details on the home page under "For studios" or write to hello@flexi-family.com, and we'll set up a demo and onboarding.