Cancellations and refunds

1. Cancelling a class booking

• Within the studio's cancellation window — the entry returns to your card or membership.
• Late cancellation or no-show — the entry may be used, according to the studio's policy.
• Leaving a waitlist — always free.

2. When the studio cancels

If a studio cancels a class, your entry is returned automatically, and a single-class payment is refunded or credited.

3. Cancelling a membership or card purchase

Cancellation of a purchase follows the Israeli Consumer Protection Law and its regulations, and the studio's policy. Refunds go back to the original payment method, and a credit document is issued in the studio's name.

4. Recurring memberships

You can stop automatic renewal at any time; the membership continues until the end of the paid period.

5. How to ask for a refund

Contact the studio directly through "Messages" in the app or its contact details. If you can't reach an agreement, write to hello@flexi-family.com and we'll help.